Business Operations Manager, ISU Health Center (1287)

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Business Operations Manager, ISU Health Center (1287)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date: November 15, 2026

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

The ISU Health Center (ISU HC) seeks a Business Operations Manager to oversee and manage the administrative and business operations of the ISU Health Center. The position ensures efficient, organized, and compliant operations that support high-quality patient care and the effective delivery of health services. As clinic operations evolve, the position may support the expansion and coordination of business operations across additional health clinics and services within the Kasiska Division of Health Sciences (KDHS). This position is 32  to 40 hours per week. 

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Administrative Oversight: 40%
-Oversee daily clinic operations and maintain accurate patient records.
-Manage billing, insurance, provider credentialing, and insurance contract coordination with the Clinics Director of Operations.
-Collaborate with the CPC Business Operations Manager on revenue cycle activities, including insurance verification, authorizations, payments, charge reconciliation, accounts receivable, claims, and denials.
-Oversee the Banner registration feed to verify student, faculty, and staff eligibility.
-Collaborate with the Medical Director and ISU clinic management team to support existing operations, expand services, and develop processes for new clinics.
-Support the enhancement and expansion of healthcare services for students, including student-athletes, in alignment with institutional priorities.

Human Resources: 30%
-Recruit, train, coach, and supervise administrative and support staff, including custodial personnel.
-Develop staff schedules and ensure adequate staffing and provider coverage.
-Conduct performance evaluations and provide feedback to support professional development.
-Maintain the electronic health record (EHR) system and train new employees.
-Financial, Budget, and Inventory Management: 10%
-Manage clinic budgets, expenses, revenue monitoring, student fee proposals, and cost control.
-Track and reconcile financial transactions and reports.
-Manage inventory and coordinate ordering of medical supplies, vaccines, medications, office materials, and equipment.

Communication and Coordination: 10%
-Facilitate communication among healthcare providers, staff, and patients to support coordinated care.
-Collaborate with campus partners, including Counseling and Mental Health, Athletics, Student Affairs, Human Resources, Finance, and Health Sciences.

Quality Improvement: 10%
-Identify opportunities to improve clinic operations, patient services, and efficiency.
-Implement quality improvement initiatives to enhance patient care and operational effectiveness.

Healthcare Compliance: 10%
-Ensure compliance with OSHA and applicable state and federal healthcare regulations.
-Collaborate with Information Technology Services (ITS) to maintain cybersecurity and HIPAA privacy protections.
-Develop and update policies and procedures, communicate regulatory changes, and provide staff training on compliance requirements.

Perform other reasonable duties as assigned.

Minimum Qualifications

-At least bachelor’s degree in healthcare administration, business administration, finance or a related field from an accredited institution or six (6) years of clinical setting experience. 
-At least three (3) years of relevant experience in healthcare management or administration including performance management, staff development and conflict resolution.
-Healthcare knowledge including a strong understanding of healthcare regulations, billing, and policies and procedures including HIPAA and CMS.
-Strong leadership and management skills to lead teams, set strategic goals and manage budgets.
 
Preferred Qualifications

-Master’s degree, MBA or MHA preferred.

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before November 15, 2026. Salary will be between $73,000 and $80,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Posting Number: req2843
Type: Working 12 months per year
Position: Non-classified Staff
Division: Kasiska Division of Health Sciences

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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