Keystone Management Group

Location: Remote, hybrid, or on-site—location
Engagement Type: Full-time, part-time, or contract
Reports To: Managing Director
Travel: Up to 10%

Position Overview

Keystone Management Group (KMG) is seeking a Business Operations Consultant to help KMG and its clients improve day-to-day operations, strengthen business processes, and implement practical solutions that support organizational goals.

This role works with leadership and project teams to assess current practices, identify gaps, and turn recommendations into measurable improvements. The ideal candidate combines analytical thinking with strong communication, sound judgment, and the ability to move projects from planning through implementation.

Key Responsibilities

• Assess business operations: Review workflows, systems, staffing responsibilities, and performance data to identify inefficiencies, risks, and opportunities for improvement.
• Improve processes: Develop and implement practical recommendations that reduce delays, improve service quality, and make better use of resources.
• Document procedures: Create and maintain standard operating procedures, process maps, work instructions, checklists, and training materials.
• Coordinate projects: Define project activities, track milestones and deliverables, manage action items, and communicate progress and barriers.
• Analyze performance: Develop reports and dashboards that help leadership monitor key performance indicators and make informed decisions.
• Support financial and administrative operations: Evaluate budgeting, expense tracking, invoicing workflows, resource allocation, and vendor coordination, as assigned.
• Support organizational change: Help teams adopt updated processes and tools through clear communication, training, and follow-up.
• Manage stakeholder relationships: Facilitate working sessions, gather requirements, and coordinate with clients, leadership, employees, and external partners.
• Protect confidential information: Handle company and client information responsibly and follow applicable project requirements and approved policies.
• Report results: Present findings, recommendations, implementation updates, and outcomes in clear, actionable terms.

Required Qualifications

• Demonstrated experience in business operations, management consulting, project coordination, process improvement, or a related field.
• Ability to evaluate business problems, analyze information, and recommend workable solutions.
• Experience creating procedures, reports, presentations, and project documentation.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Clear written and verbal communication skills, including the ability to explain findings to varied audiences.
• Proficiency with spreadsheets, presentation tools, word processing, and collaboration platforms.
• Ability to work independently while maintaining productive relationships with clients and internal teams.
• Professional judgment, discretion, and attention to detail.

Preferred Qualifications

• Bachelor’s degree in business administration, management, finance, operations, or a related field, or equivalent practical experience.
• Experience supporting client engagements or working across multiple departments.
• Familiarity with project management methods, change management, and continuous improvement.
• Experience developing performance dashboards or using business intelligence tools.
• Relevant certification, such as PMP, CAPM, Lean Six Sigma, or a comparable credential.

Measures of Success

Success in this role will be evaluated against agreed-upon project goals, including:

• Timely completion of deliverables and implementation milestones.
• Measurable improvements in efficiency, accuracy, cost, or service quality.
• Clear, usable procedures and effective handoffs to responsible teams.
• Consistent stakeholder communication and timely resolution of issues.
• Adoption and sustained use of recommended improvements.